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Implementation support
| Location: | Mississauga, Etobicoke, Toronto, Ontario, Canada |
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| Job Type: | Permanent |
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| Posted: | 21st Jun 2007 |
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| Closing Date: | 19th Jul 2007 |
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| Posted By: | 3K Consulting |
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| Details: | |
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Implementation support
Position: Implementation support
Location: Mississauga
Salary: 55k
Documentation of Implementation Methodology
Revision of sign off procedures and
Documentation of the implementation statement or the scope of the project.
This will include definition of costing metrics
iEstablishment of Reporting
Definition of escalation procedures.
Publication of new procedures for website and literature.
Participate in the management of project implementations with assigned client accounts including; needs analysis, project plan development/updates, HW and SW configuration/programming, installation, testing, and training.
Provide pre and post implementation support to both internal and external tasks, and escalate any requirements for additional support to company Lavie International Support, and Suppliers, as required.
Effectively document and communicate Customer problems, bugs or enhancements needed for Timekeeper and all corresponding modules.
Deliver outstanding service to Customers, in line with company goal of 93% support agreement renewal rates.
Completed college/university in Computer Technology / Science related program and/or HR/Payroll experience.
2 years in the Time and Attendance industry; or 3+ years in HR and/or Payroll; or 4+ years IT industry.
Experience with PCs, Windows98, XP, Windows NT, 2000, MS Office, networks, software applications and/or hardware configurations.
Professional communication skills both verbal and written.
Some Project Management skills and/or to have taken related courses
Ability to multi task and prioritize tasks.
Can work independently and is a self starter
Willing to take on the responsibility of the life cycle of small implementations
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