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IT Global Desktop Administrator
| Location: | Toronto, Ontario, Canada |
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| Job Type: | Permanent |
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| Posted: | 19th May 2010 |
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| Closing Date: | 1st Jul 2010 |
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| Posted By: | Vision Critical |
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| Details: | |
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IT Global Desktop Administrator
IT Global Desktop Administrator - ENTERPRISE
A colossal revolution is happening in the way organizations engage with their customers which is pushing market research to become more captivating and Vision Critical is leading the charge. We are the world’s leader in providing technology and expertise to help companies recruit, engage and learn more about their own customers. We think fat binders of research results are boring so we figured out a way to make it more exciting. We’ve developed software to do internet based market research with lots of photos, videos, audio and 3d simulations. Why can’t research be fun? Some of the Fortune 500 companies, who happen to be our clients too, agree with us. We work with NHL, Westjet, Virgin Mobile and Sirius Radio. We’ve become the world leaders in interactive research but we didn’t get there without good people. Are you one of them?
Our growth has created an immediate need for a:
IT Global Desktop Administrator -ENTERPRISE
Toronto
The Toronto team requires a star team-player in the role of IT Global Desktop Administrator to work with the team in maintaining the infrastructure for the different technology services provided by IT. You have an in-depth knowledge of PC operation systems and configuration, installations/upgrades techniques, application management, problem identification and resolution. Experience with different front and back office systems would be a valuable asset.
You are professional, positive, committed to results, readily develop a good rapport with your internal customers and can effectively function in a very fast-paced work environment.
Specifically, you will be responsible for:
• Managing a Microsoft knowledge worker environment; Windows desktop OS including XP/Vista/7 with various business applications.
• Designing system images for hardware agnostic deployment and centralized application deployment/management; experience with Ghost, Altiris, System Center, SMS, MDOP or equivalent.
• Providing Second-Level PC network and technical support to users on routine or complex problems on all desktop and server application issues.
• Installing and configuring client groupware applications including the Microsoft Office 2003/2007/2010 suite in an Exchange 2007/2010 email environment.
• Managing IT ticket queue and follow the sun support escalations with global desktop team working within established procedures and methods; prioritizing user requests utilizing based on urgency/criticality and working towards prompt resolution.
• Identifying required efficiencies for process and systems to improve desktop support team’s productivity and capabilities to support a global user base.
• Interfacing with outside vendors providing network, software, and hardware support.
• Maintaining hardware inventory, asset database and systems documentation.
• Working with Senior Systems Administrator and reporting directly to the Enterprise IT Manager.
PROFESSIONAL QUALIFICATIONS
• Degree/diploma in Computer Science/Engineering or equivalent experience.
• At least 2 years of experience in a technical support or customer service environment supporting users in different timezones.
• At least 2 years of experience with Server Hardware knowledge/troubleshooting and 5 years of equivalent for Desktop Hardware.
• Networking knowledge: TCP/IP protocol, routing, configure DNS, security, routers, switches, firewalls and general troubleshooting.
• Enterprise Back-up and restore management.
• Experience with virtualized platforms; VMware, Microsoft Hyper-V, Xen, etc.
• Microsoft, Cisco and A+ certifications are considered assets.
• Excellent communication, written and interpersonal skills.
• Superior problem solving and troubleshooting ability.
• Prioritization, organization and ability to work independently in a high paced environment.
• Commitment to customer satisfaction through planning follow-up.
Would you like to find your place in a company that values a work life balance and knows how to have fun? An opportunity where are you are challenged more than Donald Trump’s newest apprentice, but in the evenings you can join in our corporate sports teams and/or company band? Since January of 2006, the employee count has increased over 150% in all areas of the company. We have been selected by Rocket Builders “Ready to Rocket”, a technology company with the greatest potential for revenue growth. We’ve also been placed in B.C.’s Top 50 Employers for 2009!
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