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Cantonese/Mandarin Call Centre Representative - Inbound
| Location: | Markham, Scarborough, Toronto, Ontario, Canada |
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| Job Type: | Contract |
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| Posted: | 30th Nov -0001 |
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| Closing Date: | 9th Mar 2010 |
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| Posted By: | Spherion |
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| Details: | |
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Cantonese/Mandarin Call Centre Representative - Inbound
Call Center Environment
Respond to various types of inbound Customer Service inquiries while delivering a consistent Brand Experience.
Identify individual customer s insurance and/or protection needs, and gain the acceptance to be referred for further discussion about their needs with a licensed life insurance agent.
Retain the business of existing customers by building loyalty and satisfaction through feature/benefit discussions, and increasing customer awareness of other services that we offer in an effective manner.
Facilitate a simple, fast and easy customer experience in a professional manner using tact, diplomacy and patience.
Continuously promote and demonstrate a high level of personal commitment to exceeding customer and departmental expectations with every interaction.
Meet professional personal development objectives by utilizing role specific learning maps.
Be proactively engaged in identifying and recommending opportunities and solutions for process improvement.
Mon. to Fri. Shift 12:00 to 8:00 pm
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