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Customer Relationship Management Analyst
| Location: | Toronto, Ontario, Canada |
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| Job Type: | Permanent |
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| Posted: | 11th Aug 2009 |
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| Closing Date: | 8th Sep 2009 |
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| Posted By: | rightPRO Advisors.com |
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| Details: | |
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Customer Relationship Management Analyst
THE OPPORTUNITY
Job Title: Customer Relationship Management Analyst
JOB DESCRIPTION
REQUISITION #: CRMA
LOCATION: Toronto
SALARY, BENEFITS: $70K to $75K
6 Month Right to Hire
# OF POSITIONS: 1
EMPLOYMENT TYPE: _X_ FTE ___ TEMP
NOTES:
________________________________________
ESSENTIAL JOB FUNCTION AND RESPONSIBILITIES
The CRM Analyst (NetSuite) will play a strategic role in gathering requirements, designing solutions and implementation of the solution in NetSuite CRM.
Responsible for discovering CRM best practices and unlocking powerful marketing and sales management campaigns
Using and developing custom applications in NetSuite to create and execute tactical campaigns that drive new customer acquisition and retention, ensuring data integrity and reporting
The key responsibilities, accountabilities, and objectives of the position includes all working relationships with internal/external clients
Requirement Gathering, Solution Design & Review
Project Coordination
Provide training to key users within Workopolis.
Chart the flow of information in and out of NetSuite.
Evaluate and optimize these flows.
Structure NetSuite rules and best practices.
Configure and customize NetSuite so all departments can use it optimally.
Write and execute unit tests.
Improve the way the sales force, business support, marketing, technology, etc. interact with NetSuite.
Identify/understand where duplication is coming from.
Duplication reduction.
Review/tighten current duplication reduction plan.
Research/evaluate SAS and other de-duplication tools.
Update the current NetSuite segmentation to match the new sales structure.
Build and implement segmentation rules around the lifecycle of all lead sources & record creations.
Determine the impact of current and future projects on NetSuite and vice versa.
Establish the proper way to upload all files, create best practices.
Review and improve the web services uploading process (for NetSuite daily sales, lead uploads, etc.).
Develop tracking and reporting process to monitor NetSuite KPI's.
Be on top of both new functionality, and existing functionality we are currently not leveraging.
REQUIRED SKILLS
2-4years of business experience in a software development company, working with NetSuite CRM systems including configuration and customization.
2-4years of experience in a software development environment working as business analyst
Strong business and data analysis skills and must be very comfortable with analytical tools such as Excel, and business systems such as NetSuite.
Ability to solve complex problems through research, logical evaluation and question asking.
Strong analytical ability and an eye for detail.
Should be a self-starter and be able to solve complex problems through research, logical evaluation and question asking.
Experience writing and executing unit tests
Possess proven ability to streamline processes.
Understanding end-user business processes and making appropriate solution recommendations based on these processes
Strong customer focus; Ensures that customer needs are met.
Good oral and written communication.
PREFERRED SKILLS
• Project management experience is definite plus
• PMI or CBAP Certification an asset
EDUCATION / CERTIFICATION
Degree/Diploma in a related field
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