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Application Support Analyst - Web
| Location: | Toronto, Toronto, Ontario, Canada |
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| Job Type: | Permanent |
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| Posted: | 9th Jun 2009 |
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| Closing Date: | 7th Jul 2009 |
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| Posted By: | Quantum Technology Recruiting |
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| Details: | |
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Application Support Analyst - Web
Our client, a leading software development and support company located in downtown Toronto is looking for an Application Support Analyst to join their team.
The successful candidate will be working with clients to help them use and deploy a web based software solution. It is a blended role of support and service, which requires a unique individual who has both a deep understanding and passion for web technologies and marketing – as well as strong interpersonal skills.
You will also be working with Marketing Department team members over the phone or via email to troubleshoot or walk clients through complex operations in the program and create feature requests for the development team.
The successful candidate must be able to:
• Provide technical configuration and support clients via phone and email
• Log cases in our ticket tracking system ensuring proper documentation and problem description
• Execute the product component of the solution deployment process from initial customization through to full implementation
• Identify and solve technical concerns for our clients
• Report client feedback to Solution Managers to help continually improve the product and processes that support it
• Ability to interact, support and train both Marketers and Sales Agents on a regular basis
• Minimum 3 years’ work experience in a software or technology support position
• Customer support experience is a pre-requisite
• Familiarity with the software and technology markets is an asset
• Proficiency with complex IT/software solutions is a plus
• Working knowledge of HTML, javascript, CSS and other web technologies a must
• Post secondary education
• Understanding of key online marketing strategies and concepts
• Excellent communication skills and interpersonal skills are a must
Marketing experience will be looked upon favorably, graphics or design skills are a plus, working with end-users or clients of an application in a service or support role is also a definite asset.
Qualifications:
• Exceptional client services skills a must
• Excellent verbal and written skills a must
• Exceptional communication, interpersonal and support skills
• Hard and efficient worker
• Team player
Connecting you + Quantum: With our contacts and your skills, we're a winning combination. Put Quantum on your team and apply today!
Melanie Fowler
Phone: (416) 601-5525
Fax: (416) 366-4363
If you refer a friend who is hired, you may be eligible for a monetary referral bonus or you may choose from a selection of Roots merchandise, depending on the specialty and position.
We appreciate all expressed interest in this position, however, only the candidates selected for interview will be contacted. You will certainly be contacted before we submit your resume to any of our clients.
Quantum is an equal opportunity employer.
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