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Tracking and Tracing
| Location: | Mississauga, Toronto, Ontario, Canada |
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| Job Type: | Permanent |
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| Posted: | 27th Nov 2007 |
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| Closing Date: | 25th Dec 2007 |
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| Posted By: | Wheels Group |
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| Details: | |
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Tracking and Tracing
This entry-level position would expose the successful candidate to logistics. Experience in the transportation industry is not necessary. However, the desire to learn and contribute to a team environment is essential.
JOB SUMMARY
The primary role of the Tracking and Tracing Representative is to oversee a load from the time it is picked up until the time it is delivered by tracing the load status on a daily basis to ensure that the customer need is met or exceeded. The incumbent proactively communicates the load status in a responsive, effective manner and works to resolve any issues in a combined effort with other teams, the customer and the supplier.
Duties and Responsibilities
•Call carriers and trace each load from pick-up to delivery; update the Wheels system; collect weights, pieces and trailer numbers where required.
•Provide booking-specific information to the Operations Team for the Sales Representatives and Customer Representatives to effectively manage the customer account. Update customer profiles as needed.
•Notify customers requiring daily updates on load status.
•Maintain customer-specific reports.
•Initiate corrective action by notifying shippers and consignees of delays or problems affecting the scheduled delivery time and complete Performance Reports.
•Proactively communicate with Order Fulfillment and Customer Service teams on load status and issues in a timely manner to ensure customer satisfaction.
•Problem-solve as required.
QUALIFICATIONS
Knowledge, Skills and Abilities
•Diploma / degree in Business, International Trade, International Business.
•Team player with a desire to learn about and become a part of the transportation industry.
•Competent PC skills – Microsoft Office – especially Excel and Word in order to create spreadsheets and reports. Good keyboarding skills.
•Strong communication and customer service skills.
•Ability to think in a common sense manner to solve problems and react to issues.
•Able to communicate clearly and concisely, especially over the phone, to customers and carriers and effectively in person to members of the team.
•Comprehensive knowledge of North American geography.
Company Profile
Wheels International is a division of the Wheels Group. Founded in 1988, Wheels is a leading third party transportation provider that specializes in the delivery of full truckload services to a growing list of premier North American firms.
Wheels has established strategic partnerships with a formidable list of carriers, all North American railroads and an expansive network of agents worldwide to ensure our customers’ freight is transported on time, on budget, every time.
Rapidly growing, Wheels is looking for forward-thinking, customer-focused, quality-driven people to join our team. Voted one of Canada’s 50 Best Managed Private Companies for 10 years in a row, Wheels is a dynamic, entrepreneurial company.
Interested candidates are encouraged to send a resume with cover letter in Microsoft Word format “Tracking and Tracing” in the subject line.
Wheels thanks all applicants. However, only those selected for an interview will be contacted.
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