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Technical Support For Websites/Email (Tier 1)
| Location: | Markham, Toronto, Ontario, Canada |
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| Job Type: | Permanent |
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| Posted: | 10th Nov 2008 |
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| Closing Date: | 1st Jan 2008 |
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| Posted By: | Netfirms, Inc |
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| Details: | |
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Technical Support For Websites/Email (Tier 1)
At Netfirms, we're helping people create success on the Internet
We'd like to unleash your passion for the web, and we invite you to help us to help shape the next generation of communication. If you can imagine yourself helping people achieve their goals on the Internet, and you'd like to join our team, please consider the following positions.
Web Solutions Support Specialist
Job Type: Full Time
Location: Toronto, ON, CANADA
Our front line customer support team represents the core asset of our Company. They are responsibly engaged in all aspects of servicing our worldwide members. Their continued professional enrichment is key to our growth and success. We pride ourselves in being an organization where regular coaching and training of our customer support specialists is a major element of our mission. Bring your enthusiasm and experience to Netfirms, Inc.! All new hires are enrolled in a training program and are offered regular training and ongoing professional development. In addition, all Netfirms employees are compensated with a generous base salary and benefits as well as eligible to participate in our company bonus program.
Position Description
Do you delight in helping others with your customer service skills and Internet knowledge? Do you enjoy helping others install Internet applications and publishing web sites? We are seeking talented Customer Support Specialists to join our expanding 24/7 Call Centre located in Toronto, Ontario. You will be responsible for assisting users to set up their websites, email accounts, online shopping carts, blogs, forums, and content management systems.
Position Type
Netfirms is an "always on" Internet company. Currently there are opportunities available to cover all shifts (day, evening, overnight, and weekend shifts). Please state your availability in your cover letter.
Participation in an off-hour on-call rotation may be required.
Position Summary
* Provide prompt, effective and courteous Customer Service/Sales support to worldwide members and prospects via phone and email, and live chat.
* Provide front-line technical support to existing and potential clients via email, phone and live chat services.
Position Responsibilities
* Provide sales information including pricing, plan, renewal, and upgrade options
* Respond to general inquiries regarding Netfirms and Internet features in a courteous and professional manner
* Must be able to use troubleshooting skills to assist clients with technical issues involving email configurations, domain registrations/transfers, web publishing, and Internet applications
* Input customer-related information into tracking software in a timely and accurate manner.
* Escalate advanced support-related issues as required.
Qualifications
* 1-3 years experience in a frontline, 24/7 customer service/help desk/call center role
* 1-3 years experience providing customer service and sales support
* 1-3 years experience designing web sites and/or supporting email/web hosting services
Technical Skills Requirements
* Familiarity with the Internet and domain registrations/transfers (including WHOIS, propagation, privacy, etc.)
* Basic familiarity with setting up POP email clients (MS Outlook, Eudora, etc.)
* Hands-on knowledge of Internet applications such as: web browsers, email clients, ftp clients, web design tools (eg. FrontPage, Dreamweaver)
* Hands-on knowledge of various open source, third party Internet applications (eg. online shopping carts, forums, blogs, content management systems)
* Internet and Web troubleshooting skills in ASP, ASP.NET, PHP, PERL/CGI, .htaccess, SSL, HTML, SHTML, mySQL, phpMyAdmin, cron, etc.
Soft Skills Requirements
* Must have excellent command of the English language (verbal and written skills)
* Individual must be motivated, enthusiastic, patient and able to work independently as well as in a team environment.
* Individual must be efficient, organized, able to multi-task, learn quickly, and adapt quickly.
*We thank all applicants for their interest; however only qualified applicants will be contacted. All other resumes will be kept confidentially for future consideration. |
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| Sorry! This job is no longer active as the closing date for applications has passed. You can view other
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