|
|
Pesonal Response Center Associate(French/Cantonese & English)
| Location: | Central, Toronto, Ontario, Canada |
|---|
| Job Type: | Temporary |
|---|
| Posted: | 19th Sep 2008 |
|---|
| Closing Date: | 19th Oct 2008 |
|---|
| Posted By: | Philips Lifeline |
|---|
| Details: | |
|---|
Pesonal Response Center Associate(French/Cantonese & English)
Job Summary
The ideal candidate will respond promptly and professionally to Emergency and Non-Emergency calls from Lifeline subscribers and evaluate what type of assistance is required, following set protocols as well as using personal judgment.
Key Responsibilities
•Respond to calls in a professional and timely manner
•Conduct daily test calls to subscribers
•Troubleshoot equipment problems
•Demonstrate initiative for continuous improvements by suggesting process improvements
Education – Post Secondary education or equivalent work experience
Work Experience (minimum level) - 1 to 3 years of business and/or customer service experience
General Skills & Knowledge
•Exceptional customer service skills
•Excellent communications skills (both written and verbal)
•Typing skills
•Superior listening skills /ability to assess and process information quickly and accurately
•Good organizational skills
•Excellent judgment and decision-making skills during sometimes stressful situations
•Enjoy working independently in a fast paced environment
•Display flexibility and strong work ethic
Good interpersonal and conflict resolution
Benefits
•Extended dental coverage and health care plan
•Non contributory pension plan (contributed solely by Philips)
•Paid vacation leave
•Access to employee assistance programme
•Group RRSP
|
| |
| Sorry! This job is no longer active as the closing date for applications has passed. You can view other
vacancies from this company (if they have any) by clicking on their name above, alternatively we may have some suggestions
for similar vacancies listed below that might be of interest. |
| |
Featured External Adverts
|
|
|
|
 |
|
